Privacy Policy

ZenAuraa operates this platform. For any privacy question, correction request, or complaint, contact us at privacy@ZenAuraa.app.

Account details: name, email, phone number, gender, date of birth, and birth place (used for astrological readings). Consultation content: chat messages and call transcripts exchanged during a session with a practitioner. Payment references: wallet transaction records — we never store your card or UPI details directly; our payment processor handles those. Usage data: device/browser information and basic activity logs needed to operate and secure the service.

Creating your account and delivering a consultation (contract). Fraud prevention, account security, and abuse moderation (legitimate interest). Analytics and marketing communications (consent — see "Cookies" below; off by default, and you can withdraw it at any time).

During a consultation you may voluntarily share sensitive details with a practitioner (for example, about your health, relationships, or beliefs) as part of getting a reading. We treat this content as high-risk: it's encrypted in transit, access is restricted to the two participants and to our moderation team when a message is flagged for review, and it is automatically purged after 90 days — the message thread stays for your records, but the text itself is permanently removed. If a message is under active moderation review, it's held past 90 days only until that review closes, then purged the same way.

Practitioners you consult with (only what's needed to deliver the session). Our hosting/database provider, payment processor, SMS/email provider (for OTPs and notifications), and — only once you've opted in — analytics or marketing tools. We do not sell your data.

If any service provider we use processes data outside your country, we rely on their standard contractual safeguards (such as Standard Contractual Clauses) to protect it.

Account and profile data: kept while your account is active. Chat/call content: purged after 90 days (see above). Session and payment records: retained for as long as required for accounting and legal obligations, even after you delete your account, since we anonymize rather than remove the underlying financial record. Consent decisions: kept as an audit trail of what you agreed to and when.

You can access and download a copy of your data, correct inaccurate details, delete (erase) your account, and withdraw consent for analytics/marketing at any time. To download your data or delete your account, use the options in your account settings. To exercise any other right, email privacy@ZenAuraa.app.

We use a consent banner to ask before enabling analytics or marketing cookies — both are off until you choose "Accept". Necessary cookies (for login sessions) don't require consent since the service can't function without them. You can change your choice at any time from the banner or by clearing your browser's local storage for this site.

If you're unhappy with how we've handled your data, you can contact us first at privacy@ZenAuraa.app, or lodge a complaint with your local data protection authority.